FAQ

A: Our fitness equipment products are widely used in a variety of applications, including home gyms, commercial gyms, functional training studios, CrossFit training centers, and boxing clubs. Our products are designed with diverse user needs in mind, offering comprehensive solutions ranging from lightweight home dumbbells to high-strength, commercial, and shatter-resistant weight plates. These solutions are tailored to the standards and preferences of diverse markets, including North America, Europe, Australia, Japan, and the Middle East.

A: Yes. We offer OEM/ODM services. Buyers can customize product size, weight range, color, appearance, structure, logo, and packaging based on their market positioning, ensuring product consistency with our brand.

A: These primarily include: dumbbells (adjustable, rubber-coated, cast iron, etc.), weight plates (colored, shatter-resistant, and made of PU), boxing equipment (gloves, wrist guards, etc.), fitness accessories, and outdoor sculptures.

A: We can provide samples. For some products, samples are free; buyers only need to cover the international shipping costs. Customized samples are subject to a fee based on complexity.

A: If samples are in stock, they can be shipped within 3-5 business days. For customized samples, the delivery time is approximately 7-10 business days.

A: The MOQ for most products is 50 pieces, but this varies depending on product category and customization requirements. For some popular or in-stock products, we can accept a minimum order of 1 piece, suitable for small trial orders.

A:For in-stock products, the delivery time is 1-3 days.

For small custom orders, the delivery time is generally 10-20 days.

For large orders or customized products, the delivery time is 15-40 days, depending on the product category and order quantity.

A: Yes, samples are generally given priority and have shorter lead times. Formal orders are scheduled according to the production schedule, and we will communicate the specific lead time in detail after the order is confirmed.

A: We offer the following packaging options:
Standard neutral packaging
Customized color box packaging
Customized branded packaging (OEM supported)
Sculptures are packaged in 3cm thick, export-grade wooden crates with soft foam shock-absorbing layers and double-strapped ropes to ensure safe long-distance transportation.

A:Sea freight (main channel): Major ports include Tianjin New Port, Qingdao, Dalian, Shanghai, and Xiamen.
Air freight/express delivery: DHL, UPS, FedEx, and TNT for small samples or urgent orders.
Rail freight: Available for routes to Central Asia and Europe.
Customers can specify shipping methods and ports.

A:Express delivery (e.g., DHL/UPS): 5-10 days
Air freight: 7-12 days
Sea freight: Approximately 20-45 days depending on the port of destination. A tracking number and tracking link will be provided after shipment. Some couriers may take up to 48 hours to update the status.

A: The shipping fee is calculated based on the total volume and gross weight of the product. The final quote is subject to the actual shipping company's quotation. We can assist customers in selecting the most cost-effective shipping option.

A: We support a variety of payment methods, including:
Telegraphic Transfer (T/T)
Letter of Credit (L/C at sight)
PayPal
Western Union
Alibaba Trade Assurance

A: For standard orders, a 30% advance payment is required, with the balance due before shipment. The specific details can be flexibly negotiated based on the order amount and customer cooperation history.

A: All fitness equipment products come with a lifetime warranty. Strict quality inspection procedures are implemented during the production process to ensure long-term stable use of the product.

A: We have a professional after-sales team that provides various services, including video guidance, remote diagnosis, and parts replacement. If a product problem occurs during the warranty period due to non-human damage, we will provide a free solution.

A: We provide complete video installation tutorials and usage guides, and support online remote technical support. If a technician visit is required, arrangements can be made based on specific countries and projects.

A: We have dedicated sales and customer service personnel. After an order is placed, we will provide regular feedback on production progress, packaging information, and estimated delivery time to ensure customers are always informed of the latest status.

A: You can contact us via email or leave a message online on our website. We will respond within 24 hours and provide a quote, product catalog, and customization proposals.